Frequently Asked Questions
General Questions
What is Aruvi?
Aruvi is a devotional lifestyle brand offering beautifully crafted brass idols, pooja essentials, and traditional décor for your home and sacred spaces. Our products combine traditional craftsmanship with timeless design.
What products does Aruvi offer?
We offer a curated range of devotional and spiritual products, including:
- Brass Idols
- Hindu God & Goddess Idols
- Pooja Articles
- Traditional Diyas & Lamps
- Festive Décor
- Devotional Gifts
- Decorative Brass Pieces
Our collection includes idols of deities such as Ganesha, Shiva, Krishna, Hanuman, Lakshmi, Shiv Parivar, Ram Darbar and more.
Are Aruvi products suitable for a home mandir?
Yes. Our devotional collection is designed for home temples, pooja rooms, meditation spaces, living areas, and other sacred corners of your home.
Are Aruvi products suitable for gifting?
Absolutely. Our idols and devotional products can make meaningful gifts for housewarmings, weddings, festivals, birthdays, anniversaries, and other special occasions.
Product & Material Questions
Are your idols made of brass?
Our collection includes brass products and brass-finished products. The exact material and finish can vary by product, so we recommend checking the individual product description before placing your order.
Are your products handcrafted?
We value traditional craftsmanship and work with skilled artisans to create products with detailed designs and a devotional character. Product descriptions provide specific information where applicable.
Will the product look exactly like the image?
We make every effort to display accurate product images. However, slight variations in colour, finish, texture, and detailing may occur due to lighting, photography, screen settings, and the handcrafted nature of certain products.
How should I clean and maintain my brass idol?
For regular care, gently clean your brass product with a soft, dry or slightly damp cloth. Avoid harsh chemicals, abrasive materials, and rough scrubbing, as these may affect the finish.
For detailed care instructions, always follow the recommendations provided with your product.
Can brass products develop a different appearance over time?
Yes. Natural brass can gradually develop a patina or change in appearance with exposure to air, moisture, and handling. This is a natural characteristic of brass and can add to its traditional appearance.
Orders & Payments
How can I place an order?
Simply browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Follow the instructions to enter your delivery details and complete your payment.
What payment methods are available?
Available payment options are displayed during checkout. Payment methods may vary depending on your location and current payment gateway availability.
Can I modify or cancel my order after placing it?
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
How will I know that my order has been placed successfully?
After successfully placing your order, you should receive an order confirmation with your order details. If you do not receive it, please contact our support team with the details used during checkout.
Shipping & Delivery
Do you offer shipping across India?
Yes, we provide delivery services across India, subject to serviceability at the shipping address.
Is shipping free?
Aruvi currently offers free shipping on orders above ₹999. Shipping charges, if applicable to smaller orders or specific locations, will be displayed during checkout.
How long does delivery take?
Delivery time depends on your location, product availability, order processing time, and courier service. The estimated delivery information available at checkout or in your order confirmation should be considered the most relevant estimate.
How can I track my order?
Once your order has been dispatched, tracking information may be shared with you through your registered contact details. You can use the tracking information provided to follow your shipment.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, please contact our support team with your order number. We will help you check the latest shipment status.
What if I receive a damaged product?
Please contact us as soon as possible after delivery. Share your order details along with clear photographs or videos of the product and packaging so that our team can review the issue and assist you.